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Returns Policy & Procedure

We are pleased to offer a no-quibble cancellation policy, which is in addition to your statutory rights.
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 14 days after delivery. Your product must be complete, unused and in “as new” condition (e. g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. With cancellations or exchanges it is the responsibility of the customer to ensure that the goods are returned. If it is a large article and you would like us to have it collected from your home please contact us and we will arrange for this on your behalf. Please be aware, there will be a charge for this service.

To return an order or part order, please log into your account online. Choose the order you would like to return e.g. WEB0001. Tick the box of each item you wish to return and choose the reason for the return. A confirmation email will be sent to you, please print off the PDF Form and return to us with your order.

Please return to:


Returns
The Pet Warehouse Co
Oak St
Oswaldtwistle
Accrington
BB5 3JZ


Please be aware that if the goods delivered are in perfect working order and you have changed your mind or require a different size/colour etc then you may be charged for the original postage cost as well as the cost of postage for your exchanged goods.
Transit damage
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our warehouse in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible. All damaged goods must be kept until until we have advised you on wether we will be colloecting them or that you can dispose of them. Please be aware that photographic evidence of damages will be required before any further action can be taken.
Faulty goods
Goods are fully guaranteed against faults in manufacture, materials or workmanship for a period of 12 months from delivery. No warranty is made in respect of commercial rather than domestic use. If your goods develop a fault within 28 days of delivery, the goods may be returned for either refund in full, or replacement. Replacement only is offered after 28 days and before 12 months. These promises do not apply to faults caused by accident, neglect or misuse.
Please be aware that if the goods delivered are in perfect working order and you just change your mind or require a different size/colour etc then you may be charged for the original postage cost as well as the cost of postage for your exchanged goods.