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Delivery Information

Delivery

Free Standard Delivery on All Orders over £39*
Delivery Services

Standard    Up To 1kg           £2.99

Standard    1kg To 32kg        £4.50

Express    *    All Orders        £5.99

DPD Ship To Shop (Next Working Day)    £5.99

DPD Saturday    £10

DPD Next Working Day PRE 12   £10

DPD Next Working Day PRE  10:30   £18

Order Dispatch Policy


Standard Delivery: All products that display the “Standard Dispatch” message will be dispatched within 3 working days and should reach you within 5 working days.


Express Delivery: All products that display the “Express Dispatch” message and where the "Express Delivery” *delivery option has been selected will dispatched within one working day or if the order is placed before 2pm it will be dispatched that day and will reach you within 2 working days at the most, but usually, Next Working Day.

Cancellations and Refunds

Orders cannot be cancelled once they have been dispatched. If your order has been dispatched and you wish to cancel it you must return it to us in its original condition and packaging and a refund will be given.



*Please Note: Each of our products has a Dispatch message alongside it, this indicates a product that may be out of stock in our warehouse but is due in very soon.

Surcharges for Remote Rural Postcodes: There are surcharges that will be applied at the checkout page for the following areas.
Highlands & Islands
Northern Ireland
Off Shore Islands
Republic Of Ireland
Isle Of Man 

*Deliveries are made Monday-Friday 8.30am - 5.30pm excluding Public Holidays, and we do not offer a Saturday delivery service.

*Free Delivery over £39 applies to the UK mainland only, excludes Highlands & Islands, Northern Ireland and all other offshore islands.

Special Instructions

Any special instructions left with your order will be followed at the driver's discretion; any parcels which are requested to be left without a signature will be done so at your own risk and at the discretion of the courier driver. Please do not ask for a specific delivery date as these instructions are picked up by our courier only. We will email you once your order has been packed and is ready for collection from the courier. Our couriers will then be in touch with more specific timings of delivery.

Delivery on time or delivery is free!


In the unlikely event that your order should fail to arrive within our promised delivery period please contact us with your order number and we will carry out a thorough investigation with our courier and endeavor to get your package delivered to you as early as possible. We will also refund any delivery charges paid back to the card used when you placed your order!
This guarantee does not apply if:
•    We were unable to deliver the item because there was no-one to sign for your item.
•    If you were contacted prior to your order being dispatched to notify you of any potential delays.
•    Where we notify you on the product page that the product is ordered in and will take 3-6 days to be delivered.
•    Where such delays are as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity [or telephone service], and no other Party will have a right to terminate this Agreement in such circumstances.

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